Terms & Conditions

Please review the following terms and conditions that govern your purchase of products from Vglamour.

PRODUCTS
Colors of products may differ due to color calibration of individual's computer and it might appear darker in reality due to strong studio lighting used.  
A difference of 0.5”-0.8” between the item(s) received from what which was provided for in our given measurements may not be considered as a defect.  
Color may transfer onto other garments, upholstery and bags. Do take note whenever necessary.
Vglamour will not be liable should you purchase our merchandize any third party. We will not accede to any request for exchanges.

DELIVERY
All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Singapore). Price of postage includes handling fees. 
Vglamour will not accept any responsibility for any lost or damaged mail should customer opt for normal/regular mail. Please refer shipping for more details.

FAULTY /WRONG ITEM(S) RECEIVED
We sincerely apologize for mailing you a faulty/wrong items. Please take a snapshot of the item received and forward to us at customer@vgalmour.com with your 6-digit order number.
We will reimburse for additional postage/shipping fees incurred. 
Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, no perfume smell, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.
Vglamour will not be liable should you purchase our merchandize from any third party. We will not accede to any request for exchange. All returns will be processed in the form of store credit. NO Cash or Credit Card Refund. Please refer Return and Exchange for more details.

SIZE EXCHANGES FOR INCORRECT SIZE PURCHASED
Vglamour will not provide Size Exchanges.

RETURNS
Vglamour ONLY accepts returns for items that have been purchased directly from us (except Sale Merchandise, Intimates, Accessories and Bags). 
Returns will be done for item(s) with its tag intact, unworn, unwashed, unaltered, no perfume smell. Request for exchange for articles which do not meet all mentioned conditions will not be duly declined.

PAYMENT
Request for cancellation of order will be declined if any form of payment has been made.
We accept internet bank transfers, PayPal and Visa/Master Credit Cards via PayPal. We do not accept ATM transfer.

It is the responsibility of the customer to provide relevant details required for Vglamour to process the order. Vglamour will not be accountable for delays caused by incorrect/ insufficient payment details provided.

Vglamour reserves the rights to change any of the above Terms and Conditions.